Terms & Conditions
Prices
Catalogue and on-line prices do not include the cost of transportation or any applicable taxes. These charges will be added to your invoice separately. Prices are FOB Mississauga, Ontario, Canada. Prices are subject to change without notice.
Shipping Destinations
We ship orders within Canada and Internationally.
Shipping Charges
Actual shipping costs will be applied to orders. Minimum $15 shipping and handling fee will be charged.
Orders with shipping location in NT, YT, NU and air drop zones may be subject to additional shipping surcharges.
Some chemicals are subject to additional shipping costs due to a carrier's hazardous materials surcharge. Oversized products (extreme weight or bulk) are also subject to additional shipping charges.
Provincial Sales Tax
All applicable provincial taxes will be added to your order at the time of invoicing.
Goods & Service tax
GST (or HST) will be added to orders where applicable. For your reference, our GST number is 856037437RT001.
Terms of Payment
For established accounts, terms are net 30 days from date of invoice. Interest is charged at the rate of 1.5% per month (18% per annum) on overdue accounts. We accept Visa, Mastercard and American Express via PayPal.
Shipments: FOB Mississauga, Ontario, Canada
All orders will be shipped in the most economical manner unless otherwise specified by you the customer. Shipments will be FOB Mississauga, Ontario, Canada, and shipping and handling charges will be added to your invoice. Our parcel shipments are delivered by various carrier companies.
Back Orders
Items not in stock at the time of processing your order will be shipped when available and invoiced separately. Please note that backorders under $25.00 may be cancelled.
Ways to Order
You can easily order by phone, email, mail or online.
Phone: 905-568-0052
E-mail: info@alcoofcanada.net.
Mail: 5438 Champlain Trail, Mississauga, Ontario, L5R 2Y7
Online at: www.alcoofcanada.net
Web Return Policy
Our goal is to ensure that you are completely satisfied with your purchase. Please inspect your order immediately upon receipt and contact Alco of Canada customer service department if:
1. There is noticeable damage to the product.
2. The product shipped to you has been sent in error.
Returns are accepted within 30 days of purchase, provided the returned product is unused and in original saleable condition.
If you have received the shipment and a product is damaged, we recommend that you inspect the package before you sign for it and if there is obvious damage from shipping, we recommend you refuse the shipment.
If product was ordered by the customer in error:
1. The customer is responsible for shipping charges on the return.
2. A 30% restocking fee will be charged if applicable.
3. Return shipping charges will be paid by the customer.
All returns must be authorized by our customer service department (905-568-0052), which will provide a Return Authorization Number. Please (1) include our invoice number (2) indicate our Return Authorization Number on the outside of the package being returned, and (3) indicate reason(s) for returning the goods.
The same credit card used to make the purchase will be credited with the refund. The credit will be made within 7-10 business days of us receiving and verifying the returned merchandise.
Unless the product is defective, no refunds or exchanges on pens, markers, cut goods, videos/DVDs, computer software (if opened), airbrushes, compressors, presentation cases, portfolios, projectors and certain other items and special order items.
Shipping charges are non-refundable. We will gladly refund your original shipping cost if you are returning an item because of an error on our part, or we have determined that the product is defective or damaged.
Manufacturer's Warranty
Alco of Canada will honour all manufacturers warranties on products purchased from Alco of Canada (proof of purchase will be required).
Health Notice for Chemicals
The chemicals listed on this web site are not sold for consumption, pharmaceutical, or medicinal purposes. They are sold only for research, commercial, and educational use under proper supervision. only orders from schools, on school letterhead, purchase order forms, or phone orders with a school purchase order number will be accepted. Chemicals will be shipped only to the school address. Sorry, we cannot accept orders placed by individuals.
