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Shipping Details

Regular Shipping Rates, Times & Methods

Destination

Standard
Less than $100

Standard
More than $100

Express

Canada

$15.00

15%

20%** 

United States

$25.00

25%

N/A

Remote Areas*

$20.00

20%

N/A

see chart below for remote postal codes

*This only covers ground shipping. Beyond point shipping is not covered. 
**Orders under $100 will be charged $20.00 for Express shipping.

 


Approximate Delivery Times to Canadian Destinations (In Stock items)

2-5 business days - Kitchener, London, Montreal, Toronto, Windsor
4-7 business days - Halifax, Regina, Saint John, Saskatoon
5-8 business days - Calgary, Edmonton, Vancouver
6-9 business days - St. John's, Victoria

(Shipping via Express to Canada generally cuts the above delivery times in half. If you are away from these major centers, please add extra days. )


Approximate Delivery Times to U.S. Destinations (In stock items)

7-12 business days - New York, Ohio
8-13 business days - Connecticut, Delaware, District of Columbia, Illinois, Indiana, Iowa, Kansas, Kentucky, Maine, Maryland, Massachusetts, Michigan, Missouri, New Hampshire, New Jersey, North Carolina, Pennsylvania, Road Island, Vermont, Virginia, West Virginia, Wisconsin
9-14 business days - Alabama, Arkansas, Colorado, Florida, Georgia, Louisiana, Minnesota, Mississippi, Nebraska, North Dakota, Oklahoma, South Carolina, South Dakota, Tennessee, Texas, Washington
11-16 business days - Arizona, California, Idaho, Montana, Nevada, New Mexico, Oregon, Utah, Wyoming

(Shipping via Express to U.S.A. requires approximately 1-3 business days. If you are away from these major centres, please add extra days. )


 

Additional Charges Add with Regular Freight (Heavy, Bulky or Oversized Products)

In order to offer these items it is necessary to charge an additional oversize fee. An additional oversize fee of 10% will be charged for each large oversize item. If you are ordering large or to be shipped to remote areas, there will be an additional charge of 5% (large items - 10% + 5%).

  If an item that you have selected has such a fee, you will see the oversize icon appear on that item's detail page.


Remote Areas

If you are shipping to an address with one of the following postal codes, the address is considered remote. Payment for your merchandise and shipping will be processed upon your approval of the shipping fee.

A0E

A0G

A0H

A0J

A0K

A0L

A0M

A0N

A0P

A0R

B0C

B0K

G0C

G0E

G0G

G0H

G0T

G0V

G0W

G0X

G4T

J0M

J0W

J0Y

J0Z

N0R

P0H

P0L

P0M

P0T

P0V

P0X

R0A

R0B

R0C

R0E

R0J

R0L

S0C

S0E

S0H

S0J

S0K

S0L

S0M

S0N

S0P

T0A

T0B

T0C

T0E

T0G

T0H

T0J

T0K

T0L

T0M

T0P

T0V

V0A

V0B

V0C

V0E

V0G

V0H

V0J

V0K

V0L

V0N

V0P

V0R

V0S

V0T

V0V

V0W

V0X

V1L

V1R

V2G

V2J

V2P

X0A

X0B

X0C

X0E

X0G

X1A

Y0A

Y0B

Y1A



Back Orders

We pay the freight charges on all back-orders as far as each provincial forwarding point. We will typically cancel back-orders valued at $15 or less, or where we cannot guarantee delivery due to discontinuation by manufacturer.

Taxes

Prices on the website will automatically calculate federal or provincial taxes upon checkout. These taxes will be added to your invoice at the appropriate rate. All items on this website are subject to GST (or HST), and PST in Ontario, British Columbia and Quebec. If your institution is exempt from GST or HST you must submit an exemption certificate via fax or mail with your order.

Warranties

Warranties cover structural damage under normal use. This does not include damage to the finish of the item. Proof of purchase is required.

Damages & Shortages

Shortages will be corrected immediately upon your telephone call. If you receive a box that looks damaged, please write "POSSIBLE HIDDEN DAMAGE" on the freight bill before signing. In both cases, please call us as soon as you can and provide your customer and order numbers (from the packing slip).

 


Shipping Methods

If the standard shipping method is selected at checkout, in stock orders are shipped from our warehouse next business day via Canada Post in Canada .Express shipments in Canada are sent using courier ground service.